Return & exchange policy

Return & Exchange Policy

Hassle-Free Returns & Exchanges — Because Your Peace of Mind Matters

At AmiY Naturals, your satisfaction is our highest priority. We want you to feel completely confident when you shop with us. If something’s not quite right, don’t worry—we’ve made our return and exchange process simple, supportive, and stress-free.


 

Need to Return or Exchange a Product?

We totally get it—sometimes things don’t work out. If you’re not 100% satisfied with your purchase, we accept returns or exchanges within 7 days of delivery.

We promise:

  • Your replacement will reach you within 7 working days after approval.

  • We’ll treat your concern with care—just like we do with your skin.


 

Eligibility Criteria – Quick Checklist Before You Ship It Back

To be eligible for a return or exchange:

  • The item must be unused, unopened, and in its original condition.

  • All original packaging, labels, and inserts must be intact.

  • Items that are opened, used, tampered with, or damaged unfortunately can’t be accepted for return.

  • Sale items or discounted products are final sale and not eligible for return/refund.

Note: This helps us maintain product integrity and uphold our hygiene standards.

 

How to Initiate a Return or Exchange

  1. Email us at: support@mayinbrands.com with your order ID and reason for return.

  2. Our team will guide you step-by-step and issue a return shipping label if eligible.

  3. Pack the item securely and drop it off or hand it over to the designated courier.

  4. Once we receive and inspect the product, we’ll process your refund or exchange promptly.


 

Refunds – What to Expect

  • You'll receive an email confirmation once your return is received and verified.

  • Upon approval, your refund will be processed to your original payment method within 7 to 15 business days.

  • Refund timelines may vary slightly depending on your bank or credit card provider.


Missing or Delayed Refund? Don’t Stress. Try This:

  1. Recheck your bank account or payment app.

  2. Contact your credit card company—sometimes they take a little longer.

  3. Call your bank to check for any holds or delays.

  4. Still no luck? We’re happy to help—reach out at support@mayinbrands.com or call +91 8871039996/9039075533.


A Note from Team AmiY

We craft every product with care and a lot of love (and herbs!), and we truly hope they work beautifully for you. But if they don’t, we’re here—transparent, helpful, and just one message away.

Still unsure or have a special case? Drop us a line. We’ll always find a way to make it right.